Privacy Policy

Information We Collect

We collect several types of information for various purposes to provide and improve our services to you:

• Personal Data: While using our service, we may ask you to provide certain personally identifiable information including but not limited to your name, email address, phone number, and postal address.
• Shipment Data: Information related to your shipments including pickup/delivery addresses, package contents, weight, dimensions, and tracking numbers.
• Usage Data: We may also collect information on how the service is accessed and used, including your browser type, IP address, pages visited, and time spent on those pages.
• Cookies: We use cookies and similar tracking technologies to track activity on our service and hold certain information to maintain your session.

How We Use Your Information

OM International Courier Cargo Services uses the collected data for various purposes:

• To provide and maintain our courier and logistics services
• To process and fulfill your shipment bookings and pickup requests
• To provide shipment tracking and delivery status updates
• To notify you about changes to our services
• To provide customer support and respond to your inquiries
• To gather analysis so that we can improve our services
• To send promotional communications (only with your consent)
• To detect, prevent, and address technical issues and fraud

Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information at any time by contacting us at cs.omcourierservices@gmail.com or cs.omcourierservice@gmail.com.

Disclosure of Information

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We may also disclose information to:

• Trusted third-party service providers who assist in operating our website and conducting our business
• Customs authorities and regulatory bodies as required for international shipments
• Payment processors for completing financial transactions
• Delivery partners for fulfilling shipment pickups and deliveries

Payment Security

We use Razorpay for processing payments. Your payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

For more insight, you may also want to read the terms and conditions of Razorpay on razorpay.com.

Third-Party Services

The third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

We recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Data Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. This includes:

• SSL encryption for data transmitted between your browser and our servers
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure storage and disposal of physical and digital records

Cookies

We use cookies to maintain your session on our website. Cookies are small text files stored on your device that help us provide a better user experience. They are not used to personally identify you on other websites.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our service may not function properly.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide services to you.